Terms & Conditions

adastudio.co.nz is run by Ada Studio, a small glassware studio based in Auckland, New Zealand (“we”, “us”, “our”). These terms apply when you use our website or place an order with us. By placing an order, you agree to them.

Please read them alongside our Shipping & Returns page and Privacy Policy, which form part of these terms.

Many of our pieces, including our Icon Cups, are hand-blown. Small variations in shape, size, thickness, colour and the occasional tiny bubble are part of the handmade process and are not considered faults. No two pieces are exactly alike.

We do our best to show colours and details accurately, but your screen may display them slightly differently.

Each product page lists its care details. Please follow them. For example, Icon Cups are dishwasher safe but made for cold drinks only, and some pieces with wooden parts are hand wash only. We can’t accept responsibility for damage caused by use or care that goes against these instructions.

Glass can crack if its temperature changes suddenly. Avoid pouring boiling water into a cold glass, putting ice into a warm or empty glass, or moving glassware straight from the freezer to hot water. Pour the liquid in before adding ice, and never use a glass that is chipped or cracked.

Prices are shown in New Zealand dollars (NZD) by default, or in your local currency (such as AUD) depending on where you are shopping from. Prices in New Zealand include GST. Your order is charged in the currency shown at checkout; your bank may apply its own conversion fees.

Prices can change at any time, but a change won’t affect an order we have already accepted. If a product is listed at an obviously incorrect price because of an error, we may cancel the order and refund you in full.

When you place an order you’ll receive an order confirmation email. This confirms we’ve received your order. Stock levels on our website update quickly but not always instantly, so occasionally an item may sell out just as you order it. We may decline or cancel an order, for example if an item is out of stock, there is a pricing error, or we suspect fraud. If this happens, we’ll let you know and refund any payment in full.

Please check your order details and delivery address carefully. If you need to change something, email us at hello@adastudio.co.nz as soon as possible. Once an order has been dispatched we can’t make changes.

Some items are available to pre-order. The expected ship date is shown on the product page and in your cart. Pre-orders are paid in full at the time of ordering.

Ship dates are our best estimate and can occasionally move because of production or freight delays. If your pre-order is delayed, we’ll email you with an update. If an order contains both pre-order and in-stock items, the whole order may be held and shipped together once the pre-order items are ready.

If you’d like to cancel a pre-order before it ships, email us and we’ll refund you in full.

Our Icon Cup sets and Mix & Match bundles are sold at a combined price. The bundle price applies only when the full bundle is purchased together. If one piece in a set or bundle arrives damaged or faulty, we’ll replace that piece.

• Discount codes must be entered at checkout and can’t be applied to an order after it has been placed.
• Only one discount code can be used per order, unless we say otherwise.
• Codes and gift offers have no cash value, can’t be exchanged, and may have an expiry date, a minimum spend or exclusions stated with the offer.
• Sale prices apply only during the advertised sale period and while stock lasts.
• Sale items can’t be returned for change of mind, but faulty or damaged sale items are covered just like full-price items.
• We may withdraw a code or cancel an order if a code has been misused, for example shared publicly when it was meant for one person.

Giveaways have their own terms, published with each giveaway (for example, our Icon Cup Giveaway terms).

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay and Afterpay. Payments are processed securely through Shopify and our payment providers; we never see or store your full card details.

If you pay with Afterpay or another buy-now-pay-later service, that service’s own terms apply to your repayments.

We ship to New Zealand and Australia. Shipping costs, free shipping thresholds and delivery timeframes are set out on our Shipping & Returns page. Delivery timeframes are estimates from our courier partners and aren’t guaranteed.

You’re responsible for giving us a complete and correct delivery address. If a parcel is returned to us because of an incorrect address or because it wasn’t collected, we may charge the cost of sending it again.

For orders shipped outside New Zealand, any import duties, taxes or customs fees not collected at checkout are the responsibility of the recipient. We aren’t responsible for delays caused by customs.

You can choose to add shipping protection to your order at checkout. It covers orders that are lost, stolen or damaged in transit. To make a claim, email us at hello@adastudio.co.nz with your order number. Shipping protection is optional and doesn’t affect your rights under consumer law.

Arrived damaged? Please check your order when it arrives and email hello@adastudio.co.nz, ideally within 48 hours of delivery, with your order number and a photo of the item and the box. We’ll replace it (or refund you if a replacement isn’t available). Reporting it quickly helps us claim with the courier. Please keep the packaging until we’ve sorted it out.

Change of mind: due to the delicate nature of our products, they can easily chip or break on the way back to us, so we can’t accept change-of-mind returns or exchanges.

Your consumer rights: nothing in these terms limits your rights under the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986, or the Australian Consumer Law. If a product is faulty, you’re entitled to the remedies those laws provide.

Reviews you leave on our website should be honest and based on your own experience. We may decline or remove reviews that are offensive, misleading or unrelated to the product.

By submitting a review or photo, or tagging us on social media, you allow us to show that content on our website, social channels and marketing, with credit where possible. If you’d like something removed, just email us.

If you sign up to our newsletter or enter a giveaway, we’ll send you emails about new releases, offers and news. You can unsubscribe at any time using the link in any email. See our Privacy Policy for how we handle your information.

Our product designs, name, logo, photography, videos and all other content on this website belong to Ada Studio or are used with permission. You may not copy, reproduce or use them for commercial purposes without our written permission. Sharing our posts or linking to our website is always welcome.

To the extent permitted by law, we aren’t liable for any indirect or consequential loss arising from your use of our website or products, and our total liability for any order is limited to the amount you paid for it. This doesn’t exclude or limit any rights you have under consumer protection law that can’t be excluded.

These terms are governed by the laws of New Zealand. If you’re buying from Australia, you also keep your rights under the Australian Consumer Law.

We may update these terms from time to time. Changes are posted on this page with a new “last updated” date. The terms that apply to your order are the ones in place when you placed it.

Questions about these terms or your order? Email us at hello@adastudio.co.nz or visit our contact page.